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X-WR-CALNAME:Cooperative Network
X-ORIGINAL-URL:https://cooperativenetwork.coop
X-WR-CALDESC:Events for Cooperative Network
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DTSTART;TZID=America/Chicago:20250909T100000
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UID:3232-1757412000-1757417400@cooperativenetwork.coop
SUMMARY:2025 Deflate\, Relate\, Elevate Virtual Workshop
DESCRIPTION:Cooperative Network is excited to bring you this virtual workshop that is designed for client-facing teams who want to turn mistakes\, misunderstandings\, and unmet expectations into opportunities for trust\, loyalty\, and strengthened relationships. \nEven with the best laid plans\, mistakes happen. Things go wrong. Your clients\, customers\, and patients get angry\, upset\, frustrated—or worse—head to your competition. However\, when handled with care and empathy\, these misunderstandings can actually increase trust\, create lasting loyalty\, and build stronger relationships. Bonus: no more discounts\, freebies\, or giveaways. \n \nIn this workshop\, Erin O’Malley will teach you how to apply the Deflate\, Relate\, Elevate Formula© to reach true understanding\, create connection\, and rebuild strong relationships–without having to take on more responsibility or give away the farm. Discover how disconnections and misunderstandings provide an opportunity for greater understanding\, cohesion\, and alignment when you engage in conversations using the formula. \nAfter participating in Deflate\, Relate\, Elevate\, participants will be able to: \n\nDitch the normal “active listening checklist” and replace it with listening techniques that make people feel heard\nOffer empathy and options instead of jumping in to fix the situation\, increasing trust and decreasing extra work and responsibility.\nReplace well-intentioned phrases\, habits\, and behaviors that do more harm than good\, with impactful behaviors that will truly make a difference.\nFeel confident in handling upset\, angry\, or disappointed clients and making a positive\, memorable experience that positively impacts the bottom line.\n\nWhat to Expect: \n\n90-minute interactive workshop delivered via Zoom\nDigital workbooks and worksheets to outline and reinforce content\nMinimum slide decks\, maximum opportunities for interaction and application\nA clear\, practical\, and actionable formula to engage in challenging conversations (with customers\, colleagues\, and humans alike!)\n\nFor registration information\, email Dawn Bausch\, Vice President of Administration\, at dawn@cooperativenetwork.coop. \n
URL:https://cooperativenetwork.coop/event/2025-deflate-relate-elevate-virtual-workshop/
LOCATION:Virtual Workshop
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